Booking Policy

  • Clients must be 18 years or older. ID is required and you may be asked to present it at your appointment.

  • Some treatments may require a patch test 24–48 hours prior—this will be communicated at the time of booking.

Late Arrival Policy

Please aim to arrive on time. If you are running late:

  • A grace period of 10 minutes is allowed.

  • After this, we may need to shorten or reschedule your appointment.

  • Arrivals later than 15 minutes may be treated as a no-show, and the deposit will be forfeited.

Refund Policy

  • Treatment fees and deposits are non-refundable once a service has been performed.

  • Cancellations made more than 48 hours in advance are eligible for a full refund of the deposit, which will be processed back to your original payment method.

  • Refunds typically take 5–7 working days to appear, depending on your bank or payment provider.

  • If changes need to be made within 48 hours of the appointment, please contact 07879707831 (WhatsApp, Phone) or e-mail rachael@visagebyrachael.co.uk.

  • Retail products may be exchanged or returned for store credit within 7 days, provided they are unopened and in original condition.

No-Show Policy

A no-show is defined as missing your appointment without any prior notice.

  • No-shows will result in the loss of your deposit.

  • Repeat no-shows may require full pre-payment for any future appointments or may be refused service.

Children & Guests Policy

To ensure a relaxing, professional environment:

  • We kindly request that you do not bring children or additional guests to your appointment.

  • Our treatment area is not suitable for unattended minors.

  • Exceptions can be made with prior arrangement for medical or accessibility reasons.

Medical Disclosure Policy

Your health and safety are our priority.

  • Clients must inform us of any medical conditions, allergies, recent surgeries, or medications.

  • Failure to disclose relevant health information may result in treatment refusal or adverse outcomes.

  • We reserve the right to cancel or postpone treatments that are unsafe to perform.

Aftercare Policy

Aftercare is essential to achieving the best results and avoiding complications.

  • Each client will be provided with clear aftercare instructions.

  • It is the client’s responsibility to follow these directions.

  • We are not liable for any issues arising from improper aftercare.

Photo & Social Media Policy

Before and after photos may be taken for your treatment records and our portfolio.

  • These may be used on our social media, website, or marketing platforms.

  • Your privacy is respected—no personal details or faces will be shown without your consent.

  • You have the right to opt out; just let us know at the start of your appointment.

Privacy Policy

We take your privacy seriously.

  • Personal information is collected and stored securely in line with data protection laws.

  • Your details will never be shared without your consent.

  • You can request to view, correct, or delete your data at any time by contacting us.

Health & Safety Policy

Cleanliness and safety are top priorities at Visage. By Rachael:

  • All tools and equipment are thoroughly sanitized before and after each client.

  • Please do not attend your appointment if you are feeling unwell.

  • We reserve the right to reschedule appointments if any health risk is identified.